FAQ
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are usually processed and dispatched within 24–48 hours. Delivery time may vary depending on your location and courier service.
2. Do you provide tracking details?
Yes. Once your order is dispatched, tracking or shipping updates will be shared accordingly.
3. Do you offer returns or refunds?
No. Since our products are imported, we do not offer returns or refunds once an order has been placed.
4. Are your labels original?
Yes, we guarantee original labels only. However, we do not provide any guarantee regarding duplicate or fake labels after resale or third-party handling.
5. What if my parcel gets damaged during delivery?
We are not responsible for damages caused during shipping. In such cases, please contact the courier company directly.
6. Can I cancel my order after placing it?
Orders cannot be canceled once they are confirmed or processed for dispatch.
7. Do you ship nationwide?
Yes, we provide shipping across the country through trusted courier partners.
8. What payment methods do you accept?
We accept available payment methods shown at checkout, including Cash on Delivery (if available), bank transfer, or online payments.
9. Will I receive the exact product shown in pictures?
We try our best to display products accurately. However, slight differences in color or packaging may occur due to lighting or supplier updates.
10. How can I contact customer support?
You can contact us through our social media pages, WhatsApp, or the Contact Us page on our website. Our support team will respond as soon as possible.
