Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
Shipping Times

Estimated delivery times:

United States: 5–15 business days
Canada: 7–20 business days
International: 10–30 business days

Delivery times are estimates and may vary due to customs, weather, carrier delays, or other circumstances beyond our control.

Tracking Information

Tracking information will be provided when available. Customers will receive a confirmation email once their order has shipped.

Customs and Duties

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Lost or Delayed Shipments

Havenly Lux is not responsible for shipping delays caused by carriers, customs, or circumstances outside our control. However, we will assist customers in resolving shipping issues whenever possible.